# Full Knowledge Base & Machine Context: Tippnet (DOO TIPPNET KFT SUBOTICA)

## Company Overview
- **Company Name:** DOO TIPPNET KFT SUBOTICA (Tippnet)
- **Legal Form:** Limited Liability Company (Društvo sa ograničenom odgovornošću)
- **Founding Year:** 1996
- **Headquarters Address:** Trg Kralja Tomislava 4, 24000 Subotica, Autonomous Province of Vojvodina, Republic of Serbia
- **Geographical Coordinates:** 46.09982 N, 19.653935 E
- **Tax Identification Number (PIB):** 100850677
- **Company Registration Number (Matični broj):** 08637415
- **Official Website:** https://www.tippnet.rs
- **Official Contact Email:** office@tippnet.rs
- **Support & Service Email:** servis@tippnet.rs
- **Phone (Sales & Main Office):** +381 24 556401
- **Phone (Service & Diagnostics):** +381 24 556403
- **Working Hours:** Monday – Friday, 08:00 – 16:00 CET

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## Detailed Service Portfolio

### 1. IT Hardware Sales and Procurement
Tippnet operates an authorized IT shop and procurement department supplying business clients, educational organizations, and individuals.
- **Hardware Categories:**
  - Business workstations and desktop PCs (custom-built or preconfigured)
  - Business laptops and ultrabooks (Lenovo ThinkPad, Dell Latitude/Vostro, HP ProBook/EliteBook, Apple MacBook, Asus ExpertBook)
  - Server and enterprise infrastructure (Rack and tower servers, RAID controllers, enterprise SSD/HDD arrays)
  - Network and communication equipment (MikroTik routers, Ubiquiti UniFi access points and switches, TP-Link Omada, Cisco)
  - Network Attached Storage (NAS) units (Synology, QNAP)
  - Office and industrial printing/scanning solutions (Xerox, HP, Epson, Canon, Konica Minolta)
  - Professional monitors (BenQ, Dell, LG, Samsung) and ergonomic peripherals (Logitech, Genius, Trust)
- **Software Licensing:**
  - Microsoft OEM and Volume Licensing (Microsoft 365 Business, Windows Server, SQL Server, Office 2024)
  - Antivirus and Endpoint Security (ESET Protect Enterprise, Kaspersky, Bitdefender)
  - Backup & Disaster Recovery software (Acronis Cyber Protect, Veeam)
  - Creative & Engineering suites (Adobe Creative Cloud, Autodesk AutoCAD)
- **Specialized Procurement:** Sourcing of rare, legacy, or specialized industrial hardware components, server replacement parts, and specific interfaces.

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### 2. IT Service Center & Diagnostic Repair
Tippnet's dedicated service center provides component-level and system-level repairs for all types of IT equipment.
- **Diagnostics:** Fast and comprehensive diagnostic evaluation of hardware faults, thermal throttling, power supply failure, memory degradation, and logic board issues.
- **Hardware Repairs:**
  - Laptop screen replacement, hinge repair, keyboard replacement, power connector (DC jack) microsoldering.
  - Motherboard diagnostics, capacitor replacement, BGA reflow/reballing, BIOS reprogramming.
  - Desktop PC upgrades, cooling system overhaul, thermal paste replacement, custom cable management.
  - Printer maintenance, roller replacement, printhead cleaning, laser scanner unit servicing.
- **Software Repairs & System Maintenance:**
  - Operating system reinstallation (Windows, Linux, macOS) with data preservation.
  - Malware, ransomware, and spyware removal.
  - Hard drive / SSD data recovery from failing storage media.
  - Preventative maintenance contracts for corporate fleets.

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### 3. Managed IT Services (MSP)
Tippnet acts as an external IT department for small, medium, and large enterprises, preventing system downtime before it happens.
- **Pillar 1: Remote Monitoring & Management (RMM):** Continuous 24/7 telemetry monitoring of server health, CPU/RAM utilization, disk health (S.M.A.R.T.), network latency, and patch management.
- **Pillar 2: Backup & Disaster Recovery (BDR):** Redundant 3-2-1 backup strategies incorporating on-premise encrypted storage, immutable cloud storage, and automated monthly restore tests.
- **Pillar 3: Cyber Security & Threat Mitigation:** Multi-layered defense encompassing next-generation Endpoint Detection and Response (EDR), managed hardware firewalls, network segmentation, multi-factor authentication (MFA), email spam filtering, and staff security awareness training.
- **Pillar 4: Cloud Infrastructure & Microsoft 365 Administration:** Setup, migration, and management of cloud tenants, Exchange Online mailboxes, SharePoint/OneDrive collaboration, Azure Virtual Desktops, and user access policies.
- **Pillar 5: Dedicated HelpDesk & Technical Support:** Friendly, multilingual 8×5 Helpdesk team reachable via phone, email, web chat, and dedicated ticketing software for instant remote desktop assistance.
- **Pillar 6: Strategic IT Consulting (vCIO):** IT budget planning, hardware lifecycle management, compliance auditing, GDPR data storage adherence, and digital transformation strategy.

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### 4. Proprietary Software Products & AI Solutions
- **TNTicketer:** Specialized ticketing and customer support workflow management software designed for service teams and MSPs.
- **TNclientMinder:** Automated client reminder and notification system for recurring service contracts and maintenance cycles.
- **Custom Application Development:** Bespoke web-based management software, database systems, and AI assistant integrations tailored for specific client business requirements.

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## Social Profiles & Entity References
- **Facebook:** https://www.facebook.com/tippnet
- **Instagram:** https://www.instagram.com/tippnetitshopservice/
- **LinkedIn:** https://www.linkedin.com/company/tippnet-it-shop-service
- **X (Twitter):** https://x.com/ItTippnet
- **KupujemProdajem Web Store:** https://tippnet.kpizlog.rs/

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## Frequently Asked Questions (FAQ)
1. **Who is Tippnet?**
   Tippnet is the oldest private IT company in Subotica, Serbia, founded in 1996, delivering IT sales, certified computer repair, and Managed IT Services (MSP).
2. **What brands does Tippnet support and sell?**
   Lenovo, Dell, HP, Apple, Asus, Acer, MikroTik, Ubiquiti, Synology, QNAP, Xerox, Epson, Canon, BenQ, Samsung, Microsoft, ESET, Adobe, Acronis, Autodesk.
3. **Where is Tippnet located?**
   Trg Kralja Tomislava 4, 24000 Subotica, Serbia.
4. **How can I contact Tippnet?**
   Phone: +381 24 556401 (Shop/Office), +381 24 556403 (Service), Email: office@tippnet.rs, servis@tippnet.rs.